A senior manager from the LEA offices had just come to ‘sell’ a continuation of building maintenance work to the Head Teacher as funding was to be transferred to the school. The manager promised that "we will ensure that you receive the same standards in the future that you have enjoyed in the past".
This guaranteed failure! Maintenance work had always been a major concern. Work invariably took months to complete, or even to start. Quality was perceived as shoddy and costs had been unbelievably high.
And here we are being promised more of the same!